We believe that the combination of RedWeek's and DAE's respective areas of expertise will provide better service to our exchanging members and allow RedWeek to do what we do best: facilitating rental and resale transactions between timeshare owners and the traveling public.
That said, effective November 15, 2010 the RedWeek Exchange Program will be combined with the DAE Exchange Program and any remaining RedWeek Exchange Points will be converted to DAE Exchange Credits (good for one week per credit).
All of the DAE Exchange services will continue to be offered on RedWeek.com and a toll free number will be posted to answer any questions you might have concerning the transition, new benefits that are available to you, and how you can best use the service to add value to your timeshare ownership.
DAE has been in the timeshare exchange business for 13 years, currently has over 250,000 members worldwide, and has been our partner for RedWeek Exchange since its inception three years ago. We know these people well and feel this transition will enhance the exchange service and benefit all parties.
You are welcome to continue depositing and making reservations under the existing program up through November 14, 2010. On November 15, 2010 all remaining points will convert to DAE week credits according to a conversion schedule. Requests for valuations of your proposed deposits will be accepted only until November 6, 2010.
Those members who have RedWeek points in their accounts can check current timeshare exchange availability online. You may use your points now to exchange for existing inventory.
Existing reservations made through the RedWeek Exchange Program will not be affected by this transition.
Some of the additional features you will have access to include:
- Personalized service by a toll free phone number and personal e-mail contact with exchange counselors
- The ability to request a week that is not currently available
- The ability to put a week on hold for 24 hours before booking
We recommend that you give this improved service a try. With a strong track record for excellent customer service and a growing base of members worldwide, DAE is well prepared to take the exchange service to new levels for RedWeek members.
Thank you for your participation in RedWeek Exchange. We feel confident we are doing the best thing for all of our members.